Effective Date: Dec 10, 2025

Our Commitment

At Conquerfit, customer satisfaction is our priority. We stand behind the quality of our products and offer a fair, transparent refund policy in accordance with Bangladesh’s consumer rights and Islamic business principles.

Eligibility for Refund

Refunds are available under the following conditions:

– Product has manufacturing defects or damage
– Wrong item or size was delivered
– Significant color or quality variation from product description
– Product received is not as advertised

Refund requests must be initiated within 7 days of delivery.

Non-Refundable Items

The following items cannot be refunded:

– Products worn, washed, or altered in any way
– Items without original tags and packaging
– Customized or personalized products (unless defective)
– Products purchased during final sale or clearance events (clearly marked)
– Undergarments and intimate apparel (for hygiene reasons)

Refund Process

Step 1 – Contact Us:
Notify us within 7 days via phone, email, or social media with your order number and reason for refund.

Step 2 – Return Authorization:
Our team will review your request and provide return instructions if approved. Do not return items without authorization.

Step 3 – Return the Product:
Ship the item in original condition with tags attached. Customer bears return shipping costs unless the error was ours.

Step 4 – Inspection:
We inspect returned items within 2-3 business days of receipt to verify condition and eligibility.

Step 5 – Refund Processing:
Approved refunds are processed within 7-10 business days through your original payment method.

Refund Methods

– bKash/Nagad/Rocket: Direct transfer to your mobile wallet
– Bank Transfer: Refund to your provided bank account
– Cash Payment: Bank transfer or mobile financial service transfer
– Store Credit: Optional alternative for faster processing

We do not charge any processing fees or deduct interest, maintaining halal business practices.

Partial Refunds

Partial refunds may be issued if:

– Item is returned after 7 days but within 14 days
– Product shows minor signs of use but has defects
– Original packaging is damaged but product is intact

Defective or Damaged Products

If you receive a defective or damaged product:

– We cover all return shipping costs
– Full refund or replacement provided immediately
– Expedited processing within 3-5 business days
– Complimentary shipping on replacement orders

Wrong Item Delivered

If we ship the wrong item:

– We arrange pickup at no cost to you
– Correct item shipped immediately with priority delivery
– Full refund if correct item is unavailable
– Compensation voucher for the inconvenience

Exchange vs. Refund

We encourage exchanges over refunds when possible:

– Exchanges processed faster (3-5 business days)
– No return shipping charges for size exchanges
– Store credit bonus of 5% for choosing exchange
– Maintains relationship and future shopping benefits

Refund Timeline

– Request Acknowledgment: Within 24 hours
– Return Authorization: Within 48 hours
– Inspection After Receipt: 2-3 business days
– Refund Processing: 7-10 business days
– Bank/Mobile Wallet Credit: Additional 2-3 business days depending on provider

Special Circumstances

Eid and Festival Orders:
Extended return period of 10 days for orders placed during Eid and major festivals.

Bulk Orders:
Custom refund terms negotiated at time of purchase. Contact us for details.

Gift Purchases:
Gift recipients can exchange for different size/color. Refunds issued to original purchaser only.

Customer Responsibilities

To ensure smooth refund processing:

– Keep original packaging and tags until satisfied with purchase
– Report issues immediately upon delivery
– Provide clear photos of defects or damage
– Maintain order confirmation and receipt
– Return items in sellable condition

Our Rights

Conquerfit reserves the right to:

– Refuse refunds for items not meeting eligibility criteria
– Deduct costs for damaged returns due to customer mishandling
– Reject fraudulent or abusive refund requests
– Update this policy with reasonable notice

No Interest or Hidden Charges

In accordance with Islamic principles, we do not:

– Charge restocking fees on manufacturer defects
– Deduct interest or time-value penalties
– Apply hidden processing charges
– Delay refunds to earn float income

Contact for Refund Requests

Email: [আপনার ইমেইল]
Phone/WhatsApp: [আপনার নম্বর]
Facebook/Instagram: @conquerfit
Business Hours: [আপনার ব্যবসায়িক সময়]

We respond to all refund inquiries within 24 hours.

Dispute Resolution

If you are unsatisfied with our refund decision, we commit to:

– Good faith discussion to understand concerns
– Fair mediation following Islamic principles of justice
– Transparent explanation of our decision
– Escalation to management for review

Customer satisfaction is our goal. We aim to resolve all issues amicably and maintain long-term relationships with our valued customers.